1. Introduction
Welcome to PlateInsight. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By using PlateInsight, you agree to the collection and use of information in accordance with this policy.
Data Controller:
[Your Company Name]
[Company Registration Number]
[Registered Address]
Email: privacy@plateinsight.co.uk
2. Information We Collect
2.1 Account Information
- Email address (required for account creation)
- Password (encrypted, never stored in plain text)
- Account creation date
2.2 Vehicle Search Data
- Vehicle registration numbers you search
- Search history and timestamps
- Vehicles saved to your Garage (maximum 10)
2.3 Payment Information
- Purchase date and time
- Credit package purchased
- Transaction ID from Apple
- We DO NOT store payment card details (processed by Apple)
2.4 Technical Data
- Device type and model
- Operating system version (iOS)
- App version
- Error logs and crash reports
2.5 UK Government Data
We retrieve public vehicle data from:
- DVLA (Driver and Vehicle Licensing Agency)
- DVSA (Driver and Vehicle Standards Agency)
3. How We Use Your Information
3.1 To Provide Our Service
- Process vehicle searches and generate reports
- Manage your credit balance
- Store your search history and Garage
- Provide customer support
3.2 To Process Payments
- Process credit purchases via Apple In-App Purchase
- Maintain transaction records (required by UK tax law)
- Prevent fraud
3.3 To Communicate with You
We only send:
- Purchase confirmations
- Password reset emails
- Critical app updates
- Responses to support inquiries
4. Data Sharing and Disclosure
4.1 We Share Your Data With:
- Firebase/Google Cloud: Account authentication and data storage
- Apple: Payment processing (In-App Purchase)
- DVLA/DVSA APIs: Vehicle data retrieval (UK Government)
4.2 We Will NEVER:
- ❌ Sell your personal data to third parties
- ❌ Share your search history with advertisers
- ❌ Rent or lease your information
5. Data Storage and Security
5.1 Where Your Data is Stored
| Data Type | Location |
|---|---|
| Search history, Garage | On your device |
| Account info, Purchase records | Firebase/Google Cloud (UK/EU) |
5.2 Security Measures
- All data transmitted using HTTPS encryption (TLS 1.3)
- Passwords hashed using industry-standard algorithms
- Secure cloud infrastructure (Firebase/Google Cloud)
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Until you delete your account |
| Search history | Stored locally until you clear it |
| Purchase records | 7 years (UK tax law requirement) |
| Crash logs | 90 days |
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Delete your account and data
- Right to Data Portability: Receive your data in machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Lodge a Complaint: File complaint with ICO (ico.org.uk)
To Exercise Your Rights:
Email: privacy@plateinsight.co.uk
We will respond within 30 days.
8. Children's Privacy
PlateInsight is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via:
- In-app notification
- Email notification (for significant changes)
- Updating the "Last Updated" date
10. Contact Us
Questions about this Privacy Policy?
Email: privacy@plateinsight.co.uk
Support: support@plateinsight.co.uk
Address: [Your Registered Address]