❓ Frequently Asked Questions

PlateInsight provides instant vehicle history reports using official UK Government data (DVLA/DVSA). Get MOT history, health scores, market comparisons, and AI-powered insights to help you make informed vehicle purchase decisions.

PlateInsight uses a simple pay-as-you-go credit system:
1 credit = 1 vehicle report

No subscriptions, no recurring charges. Credits never expire!
[Check app for current credit packages and prices]

Yes, you need a free account to:

• Purchase and manage credits
• Access your search history
• Save vehicles to your Garage
• View past reports unlimited times

Sign up takes just 30 seconds with your email!

Simple 4-step process:

1. Open the app and go to Search tab
2. Enter registration (e.g., AB12 CDE)
3. Tap "Search Vehicle"
4. Use 1 credit to unlock the full report

That's it! View your detailed analysis.

Every report includes:

• ✅ PlateInsight Health Score (0-100)
• ✅ Complete MOT history with pass/fail dates
• ✅ Market comparison vs similar vehicles
• ✅ Mileage analysis and benchmarks
• ✅ Red flags and warnings
• ✅ AI-powered verdict
• ✅ Ownership history (V5C data)
• ✅ Tax & insurance status
• ✅ Recent advisories

Yes! Once you've unlocked a vehicle with 1 credit, you can:

• View it unlimited times in your History
• Re-access it completely free
• Share it with others

You only pay once per vehicle registration!

Yes! Add up to 10 vehicles to your Garage to:

• Quick access to frequently checked vehicles
• Track vehicles over time
• Keep a watchlist of cars you're considering
• Compare garage vehicles side-by-side

Tap the 🏠 icon next to any vehicle to add it.

No! Your credits never expire. Buy them now, use them whenever you need.

1. Tap "Buy Credits" on the Search screen
2. Choose your package
3. Complete purchase via Apple In-App Purchase
4. Credits added instantly!

All payments via Apple In-App Purchase, which accepts:

• Credit/debit cards
• Apple Pay
• iTunes gift cards
• Family Sharing (if enabled)

Credits are generally non-refundable. However, we will issue refunds for:

• Technical errors preventing report generation
• Duplicate charges
• Cases required by law

Email support@plateinsight.co.uk within 14 days with your transaction ID.

We use official UK Government sources:

• DVLA - Vehicle details, tax, registration
• DVSA - MOT history and test results

This is the same data used by garages and dealerships.

Our data comes directly from government databases and is typically very accurate. However:

• Data updated regularly but not instant (usually within 24 hours)
• Rare errors can exist in government databases
• Always verify critical details with DVLA/DVSA for legal matters

For important purchases, we recommend a professional inspection in addition to our report.

The Health Score (0-100) rates vehicle condition based on:

• MOT pass rate compared to similar vehicles
• Mileage vs average for age
• Red flags (dangerous defects, anomalies)
• Ownership history
• Recent test results
• Maintenance needs

85+ = Excellent | 60-84 = Good | 40-59 = Fair | <40 = Poor

This can happen if:

• Registration entered incorrectly (check spelling)
• Vehicle too new (under 3 years old, no MOT yet)
• Vehicle is MOT-exempt (pre-1960)
• Government database temporarily unavailable

Double-check the registration and try again. If it persists, contact support@plateinsight.co.uk

Try these steps:

1. Check internet connection (WiFi or mobile data)
2. Close app completely and reopen
3. Restart your device
4. Check for app updates in App Store
5. If issue persists, contact support@plateinsight.co.uk